Refund Policy
Last updated: 13 August 2026
30-day money-back guarantee
We want MyResetMode to genuinely help you settle your nervous system. If it is not right for you, you can request a full refund within 30 days of your order date — for any reason, including simply changing your mind. This applies to the £7.99 per month Full Access subscription and to the £19.00 14-Day PAUSE Method manual.
Free access without paying
There is no free trial. The daily five-minute reset is free, and Full Access is a monthly subscription you take only if you want the full picture of your practice.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund or ask a billing question, visit paddle.net and enter the email address you used at checkout, or reply to your Paddle order receipt. You can also contact us through the app and we will help arrange it with Paddle.
Cancelling Full Access
Full Access renews every month until you cancel. You can cancel at any time through paddle.net and you keep access until the end of the month you have paid for. The manual is a one-time payment, so there is nothing to cancel there. Plans bought before this change continue as agreed until they end.
Processing times
Approved refunds are returned to your original payment method. Paddle typically processes them within a few business days, though your bank or card issuer may take a little longer to show the credit.
Related policies
See also Paddle's Refund Policy and our Terms & Conditions.